Does Your Cleaning Company Offer You a Consistent Schedule?

By:  Cathy Green

    I’m the first to admit to you that UpperCrust Maids is far from perfect; however, we strive for perfection. At all times I’m searching out ways to perfect the cleaning process and to ensure that clients have a home that is in top condition.

If one were to ask me about the strengths of this company, I would have to point out the personalized, customized service. My clients have my cell, home and business numbers, as well as email address. They have no problems reaching me.

Another thing my clients have is a set schedule. They are not a number. We treat every client with respect because they are important to us. Never will you find us offering impersonal service or dehumanizing a client.

While surfing the web and checking out other Maryland/DC cleaning companies, I happened upon a website which had the blurb below:

Your service is scheduled for a specific day. Unfortunately, we cannot predict a specific time the team will arrive, nor can we make appointments.

Upon reading that, I was left scratching my head. They are a professional cleaning service, yet are unable to offer a ball park time of team arrival and they don’t make appointments? Huh?

Look again at that company’s policy:

a. They cannot offer a time. That means that the consumer is at the mercy of the company, and has to sit around the house hoping that they will show up. Well suppose the client has other obligations? Who has the time to sit around wondering when a service will arrive?

b. They do not offer appointments. I cannot help but wonder how such companies stay in business. Rest assured that UpperCrust Maids offers you both an appointment as well as a consistent day and time to expect services. So for example, if you receive services biweeky, we would assign you a stable day, such as a Monday. And a stable time, such as 8:30 a.m. or 12 noon. You “own” that timeslot and day as long as you desire. And you will be assinged the same cleaning tech or team unless there is a substitute.

Believe it or not, it’s not unusual for cleaning companies to refuse to offer their clients regular schedules. I have no idea how such companies stay organized but I assure you that it’s not to the client’s advantage to deal in such chaos.

Are you looking for a quality company that cares about your home and are wiling to offer you the stability of a schedule? Call us at 301-322-7112

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: