Archive for April, 2009

Remember to Wash Your Hands!

By:  Cathy Green

With the Swine Flu outbreak, it is more important now than ever for people to remember the importance of hand washing.  Below is a video that will display the proper way to wash hands.


UpperCrust Maids Cleaning Academy

By:  Cathy Green

     House cleaning may appear to some to be an easy task but I assure you that professional house cleaning is far from easy when it is done correctly.

When people clean their own homes, 99% of them will target one or two rooms at a time. Very few people will clean their entire home in one session. Yet, employees of cleaning companies clean the entire home at once.

Because of  how overwhelming it can be to take on such a task, any cleaning company worth its salt will teach and provide ongoing training to its staff.

This company has created the UpperCrust Cleaning Academy and every employee is required to undergo extensive and ongoing training. They are trained in each aspect of house cleaning and taught what to look for in a home.

The Training Academy is an ongoing process and after the initial 3 month period where the most intense training takes place—there is updated training based on situations that arise. Training never officially ends because we want to perfect the art of professional house cleaning.

We also are on a continuous search for the best products and equipment to use in clients’ homes. And as we make changes, our employees are re-trained.

UpperCrust Maids, LLC is not a “perfect” company and never will be. However, our goal is to strive for perfection and to live up to our motto: White Glove Service on Us!

So when you hire us, rest assured that trained staff are in your home giving it the best cleaning they possibly can.

Does Your Cleaning Company Offer You a Consistent Schedule?

By:  Cathy Green

    I’m the first to admit to you that UpperCrust Maids is far from perfect; however, we strive for perfection. At all times I’m searching out ways to perfect the cleaning process and to ensure that clients have a home that is in top condition.

If one were to ask me about the strengths of this company, I would have to point out the personalized, customized service. My clients have my cell, home and business numbers, as well as email address. They have no problems reaching me.

Another thing my clients have is a set schedule. They are not a number. We treat every client with respect because they are important to us. Never will you find us offering impersonal service or dehumanizing a client.

While surfing the web and checking out other Maryland/DC cleaning companies, I happened upon a website which had the blurb below:

Your service is scheduled for a specific day. Unfortunately, we cannot predict a specific time the team will arrive, nor can we make appointments.

Upon reading that, I was left scratching my head. They are a professional cleaning service, yet are unable to offer a ball park time of team arrival and they don’t make appointments? Huh?

Look again at that company’s policy:

a. They cannot offer a time. That means that the consumer is at the mercy of the company, and has to sit around the house hoping that they will show up. Well suppose the client has other obligations? Who has the time to sit around wondering when a service will arrive?

b. They do not offer appointments. I cannot help but wonder how such companies stay in business. Rest assured that UpperCrust Maids offers you both an appointment as well as a consistent day and time to expect services. So for example, if you receive services biweeky, we would assign you a stable day, such as a Monday. And a stable time, such as 8:30 a.m. or 12 noon. You “own” that timeslot and day as long as you desire. And you will be assinged the same cleaning tech or team unless there is a substitute.

Believe it or not, it’s not unusual for cleaning companies to refuse to offer their clients regular schedules. I have no idea how such companies stay organized but I assure you that it’s not to the client’s advantage to deal in such chaos.

Are you looking for a quality company that cares about your home and are wiling to offer you the stability of a schedule? Call us at 301-322-7112

Housecleaning Vs. Housekeeping

By:  Cathy Green

We live in a fast paced, busy society and consequently, home owners are looking for help. Recently UpperCrust Maids has been receiving calls from consumers who are in search of tasks that would fall more under house “keeping” than house “cleaning”. At this time, we are only able to offer house cleaning services.

Here are the differences:

House keeping (which we don’t offer at this time)


In addition to general house cleaning duties they also do some or all of the following: 

.  Replace light bulbs in homes

. Replenish supplies such as paper towels, toilet paper

. Wash dishes

. Wash clothes and iron clothes

. Transport linens, towels, etc. to laundry room [we offer this service but we won’t wash them]

. Running general errands for family

. Other tasks as necessary

House cleaners:

UpperCrust Maids is a house cleaning company. What we do is clean, dust, scrub, polish. We also will change one set of linen (due to time constraints) and additional linen would cost extra to change.

If a family so requests, we are willing to take dirty clothes to the laundry room but we do not wash clothes. We also prefer not to get into the changing of towels and rags in bathrooms. Why? Because it takes more time.

We are a “one maid per home” business, except in cases where a house is very large or complicated in some way (multiple animals and animal hair, for example). People rarely understand how much labor it takes to clean a home well. We bring our own supplies and equipment which must be transported. The cleaning techs must remember which products to use for which houses. And even within a house, they treat granite or marble differently than they treat other material. There is much to remember. If there is a dresser full of items, they must carefully remove each item, dust and put the items back. It takes time.

There is no way that they can do all that cleaning then turn around and do other household tasks.

Before calling a cleaning company, first determine your needs. Do you need someone to wash your clothes for you?  If so, don’t call a house cleaning company. Their workers do not wash or iron or fold clothes. You would need to find a housekeeping company.  There is a huge difference, believe me.

If my company were to offer house keeping services, we would charge so much more because I would have to assign the cleaning tech to the home for a minimum of 8 hours at a time. But there is a problem. I’d have to do so much more training because if you are washing clothes, there is a liability issue. If you are ironing clothes, there is the chance of even more liability. So I have zero interest in expanding into housekeeping.

There are some housekeeping companies out there. Look around. But if you know ahead of time that housekeeping is what you truly need, search out such a company before looking in to a house cleaning company.


Beware of Household Germs

By:  Cathy Green

People are often in no rush to clean their toilets for fear of germs, etc. However, would you be surprised if I told you that your desk at work, your keyboard at home and even your telephone harbor more germs than does the average toilet seat? Check this out:

A desk is capable of supporting 10 million bacteria and the average office contains 20,961 germs per square inch, according to research.

The key offenders are telephones, which harbour up to 25,127 germs per square inch, keyboards 3,295 and computer mice 1,676.

By contrast, the average toilet seat contains 49 germs per square inch, the survey showed.

Microbiologist Dr Charles Gerba, of the University of Arizona, who carried out the research, said: “When someone is infected with a cold or flu bug the surfaces they touch during the day become germ transfer points because some cold and flu viruses can survive on surfaces for up to 72 hours.


When UpperCrust Maids enters your home, we use a variety of products, including disinfectants. Keep in mind that we are a “green” company so we go for products that are as natural and safe for you and your household as possible. One of our favorites is the Odoban Germ Control  Link

We also love the Benefect products  Link  which fights a variety of germ types.

Concerned about germs and about finding a professional cleaning company that knows how to fight them? Give the pros a call. We may be reached at 301-322-7112. I look forward to speaking with you.