Archive for October, 2008

High End Services to High End Homes

I receive so many calls from potential clients who complain about their former maid services that entered their homes and promptly destroyed or damaged their property.

One of my most recent calls was from a woman who said that her maid service had actually walked off and left her front door wide open—endangering her elderly mother who was in the home and her show quality animals who were in the home.  Not to mention that a bad element could have walked in and robbed the house.  Yes, she did fire that company and promptly hired UpperCrust Maids, LLC.

A home is a precious piece of property. Don’t entrust your home to just anyone.  UpperCrust Maids, LLC specializes in high end residences. We customize our services and products to meet the needs of your individual home. And we follow safety regulations.  You’ll never come home to find your front door hanging open!

Tired of paying your hard earned money to unprofessional “cleaning ladies” and companies?  Give us a call:  301-322-7112 or email us at



Customized Cleanings

Are you about sick and tired of cleaning your own home?  GREAT!  Turn it over to the experts…and I can tell you now that very few cleaning companies give “expert” service.
UpperCrust Maids, LLC is not your average cleaning company. We are above average and it shows in our work ethic.
Unlike most cleaning companies, our cleaning techs clean only TWO houses a day. That means that they have more time to devote to your home and no rushing through.
Secondly, our services are customized. We use several different all natural products and we determine which products to use based on the needs of each home. There is no “one size fits all” here.
For example, in homes that are particularly dirty or mildewed, we would use stronger products than in homes that are in a cleaner condition. And as homes improve, we monitor and change the products chosen.
Are you ready to bring your home to a standard of beauty and state of cleanliness usually reserved for model homes? Give us a call TODAY or email us.




The Professional Cleaning Tech

By:  Cathy Green

UpperCrust Maids, LLC often goes into homes to do “clean up work” following other house cleaning companies that did not do their job.

My employees recently cleaned a beautiful home in Washington, DC. The owner mentioned to me that the other cleaning company had gone in and during their “cleaning” of the house, spent all their time complaining to the owner about how much there was to do and about the pain to their knees.

First of all, it’s totally unprofessional for cleaning techs to complain to clients. Secondly, a cleaning company that respects its workers will supply them with pads for their knees so that when they are washing the baseboards or getting into corners, etc, their knees won’t feel any pressure. There are many types of knee pads. Some can be attached to knees and some are simply pads that are portable.

What struck me though was how dusty and dirty the baseboards were so I’m unclear as to what the cleaning techs were complaining about. There was no evidence that they had cleaned anything in that house.

I’ve said it before and I’ll say it again. I truly believe that less than 1% of the cleaning companies out there are worth their weight. A cleaning company is only as good as its employees and if they are not trained or happy or well equipped, their work will reflect those issues.

Rest assured that our techs are professional. They enjoy their work and they are well compensated. Give us a call at 301-322-7112 or email us. We look forward to working with you!

How to Earn FREE Cleanings

By:  Cathy Green

 If you are like most people, you would love to have great service for free or at a substantial discount.
Did you know that you can actually earn free or deeply discounted cleaning through UpperCrust Maids, LLC?
Here is how:
We love referrals. All companies do. If you are a regular client, obviously you are satisfied with our services or you would have moved on by now.
All you need to do is tell your friends or neighbors about us. If they book us, you will earn 50% off your next cleaning. And beyond that, if a second friend books, you will earn a FREE cleaning. It alternates. 50% off, then free

It is really that simple. Thanks for your continued patronage!




Thanksgiving Gift Cards for Your Loved One!

By:  Cathy Green

Thanksgiving is the time for families to get together and re-unite, reflect, and savor the fact that you have been blessed with yet another year together.

 Do you have a loved one who is getting older—yet always hosts the Thanksgiving dinners at his/her home? Or perhaps your loved one is young, but always is quick to help out, volunteer and host the family gatherings.

Surprise your loved one this year by treating him/her to a first floor house cleaning in preparation for Thanksgiving dinner.

We have a three hour minimum. To clean the first floor only, we can give you our 3 hour rate of $195.

Call TODAY! 301-322-7112 or email us and in your headline, write “Thanksgiving cleaning”.

This offer will book up quickly so don’t delay!

Beware of the “Cheap” Cleaning Service

By:  Cathy Green

There is an old adage that holds just as true today as it did hundreds of years ago:

You get what you pay for

I’m comfortable saying that I believe that less than 1% of the cleaning companies out there are worth their salt or your hard earned money.

I’ll tell you why I ultimately started a cleaning company. My husband and I had just had an addition put on our home. After it was completed, our construction company told us to hire a cleaning company to clean it and that the company would reimburse us our money.

I called around and settled with a cleaning company whose owner really sounded like he knew what he was talking about.

Two women showed up. One spoke English and the other did not. The one who spoke English swiftly handed me a makeshift circular and told me to call her “on the side” and that she would clean my home at a cheaper rate. To this day, I still have that circular and will keep it, frame it and hang it up once I get my commercial office space!

It took me about half a minute to notice that neither woman had a clue about how to professionally clean a home. I’m an organized person and I could see that they had no organized methods established. I ended up teaching the two women how to clean a home and I even got in there and did much of the cleaning myself!

Shortly after that bizarre experience, I started my own cleaning company with the determination that I would teach my workers an organized, methodical way to clean a home well.

It has taken a while to perfect, but I believe that we are there. My workers are trained. They are professional. They are serious about their work. They care about customers’ homes. And their cleaning skills are top rate. Are they perfect? No. Far from it. Do they sometimes miss a spot here and there? Of course they do!

In spite of their imperfections, I am comfortable saying that my workers are amongst the best in the business and UpperCrust Maids, LLC is in the top tier of professional cleaning companies in the MD/DC/VA area.

I’m going to be honest with you. One of the reasons my workers do such a fantastic job is because they are paid well. Most maid services pay their employees either minimum wage or close to minimum wage. Not so here. We pay our people well above minimum wage and they in turn produce well above average.

UpperCrust Maids, LLC is not the cheapest cleaning company in Maryland. To retain the best employees, we have to pay well and to pay well we must charge well. It is not realistic for clients to think that for a dirt cheap price they are going to receive top rate service. Life is just not that simple.

Yes, you do get what you pay for and you lose money when you hire a cheap maid service. Time and time again, I visit homes where people had hired cheap cleaning companies. The place is left dusty, dirty, grimy and in such poor condition that it does not look like a professional cleaning service ever entered the residence.

Workers don’t give 100% when they are not paid well. That is a simple fact. And honestly, I don’t blame them. House cleaning is hard labor and the workers deserve compensation.

That leads me to my final point. Unlike most cleaning services, I post my prices to my website. I purposely post the prices to weed out the “price only” clients. Price only clients are looking for something for nothing—-and that’s what they receive. Nothing. They pay dirt cheap to have a company come in. The company does a shabby job and destroys furniture in the process. After wasting money, they then finally call a real company.

Years ago there was a Marine commercial that indicated that the Marines were looking for “a few good men”.

Likewise, UpperCrust Maids, LLC is looking for “a few good clients”. We are not in search of the “price only” clients. We are looking for realistic clients who understand that to receive quality, you need to pay accordingly.

Are you that client? Give us a call. We are not the most expensive service out there, but we also are not the cheapest. If you are in search of cheap, you’ve landed in the wrong blog. Call “El Cheapo”…..they’ll clean your place for almost nothing. But they might wipe out your valuables in the process!

Our number is 301-322-7112. We look forward to talking to you and servicing you and your family.

Choose a Real Cleaning Company

By:  Cathy Green

There is an old saying that you have probably heard and it generally comes in two different forms:

A. There is a church on every corner

B. There is a bar on every corner

I’d like to add a “C”:

C. There is a cleaning company on every corner

Cleaning companies are about a dime a dozen. You can find them by checking your local Yellow Pages or by doing an internet search. Note that I am not referring right now to “cleaning ladies”—which is a whole other story in and of itself! I’m speaking here specifically about bonded and insured cleaning companies that are operating as a legitimate enterprise.

They often come in the form of franchises. However, there also are smaller companies out there which are not franchises but are in business to clean residences.

As the owner of a cleaning business, I can tell you from experience that very few cleaning companies actually do a thorough cleaning job in homes. If you look at consumer lists, such as Angie’s List, you will find that the franchises often rate lower than the “mom and pop” businesses. The reason is simple. Franchises often has as their top priority the selling of more franchises. Your home is not the #1 priority of [most] cleaning franchises.

Cleaning franchises generally pay their employees minimum wage or close to minimum wage. What this means of course, is that the employee who is making almost no money, treats the clients in accordance with their paychecks. They get paid a low wage and offer that low level of service in homes.

On a regular basis I will go to a home where the client informs me that they recently had a cleaning company in their home. I’ll look around the home and I’ll see the following:

a. Dirty, dusty baseboards

b. Fingerprints on doors

c. Dirty window sills and bases

d. Spider webs and dust bunnies all over the place

In short, there is often no evidence that a cleaning company was ever there. And then the client will tell me that the workers only spent an hour or two in the home for the “deep cleaning”.

I have to be honest with you. The average first time “deep” cleaning takes FOUR TO FIVE hours to complete when 2 – 3 cleaners are used.

Although I definitely blame these so-called cleaning companies for the inferior service that they provide, there are times when the home owners must take part of the blame and I’ll tell you why.

People too often choose service based solely on price. So for example, they will call three cleaning companies. Company A will quote an estimated price of $170 for the deep cleaning. Company B will quote $280 and Company C will quote $300.

The client will then hire the $170 company with no thought to the fact that if they are only charging $170, there must be a catch to it! I’ll tell you the catch. They are paying their workers about $7.00 (or less) per hour, which means that the workers are going to work at that level. That’s problem #1. No self-respecting worker is going to spend any significant time deep cleaning a home when they are paid a pauper’s wage. That’s a simple fact of life.

Secondly, very few companies bother to train their workers. They just send them out into homes with the hope that things will simply come together and fall into place. The truth of the matter is that home cleaning can be overwhelming and intimidating. Cleaners need to be trained and given a specific “order” in which to clean. They need to know what types of supplies and equipment to use with the variety of materials in the homes they are servicing.

I could go on about the problem with many of the so-called cleaning companies that exist but I’ll stop. What I will say is this. UpperCrust Maids, LLC trains its workers. We give them direction. We pay them well above minimum wage. We offer them support and guidance.

In addition, we constantly update and change our methods in an effort to strive for perfection. No, we will never be perfect but our goal is to always strive towards that goal!

Are you tired of wasting your money on “cheap” cleaning services who leave your home no cleaner than when you left it and who often destroy and damage your furniture in the process? Then give a real cleaning company a call.

UpperCrust Maids: 301-322-7112